> For the complete documentation index, see [llms.txt](https://docs.goneuron.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.goneuron.xyz/details/issues-and-support.md). # Issues and Support {% hint style="info" %} The fastest way to get Support is by reaching out to the team on Discord {% endhint %} {% hint style="warning" %} Please note that no-one from the neuron team will **ever** ask you to send tokens or disclose private key or wallet recovery phrases {% endhint %} ### **What should I do if the transaction fails or the waiting time is too long?** In the first instance, please take a look at the History pane accessed on the top right of the **neuron** app.
This will summarise all the bridging transactions and their current state. Any transactions in a Pending state are in progress and will update their status as they progress between chains. For other statuses, see below. ### What should I do if I see Failed or Delayed in my history In rare cases bridging transactions may require you to speak to the team on Discord for support who will be able to help you.
If you see a notification saying your transfer is **Delayed**, this is usually not something that you need to speak to Support about - it will be resolved automatically within at most a few hours depending on the underlying reason. Unfortuantely transactions that are marked as **Failed** will require you to reach out to us on Discord in order to resolve. We will do our best to resolve this as quickly as possible for you ### Support times The neuron team always try to be available, however there will be times where there might be a few hour delay to our response especially around weekends. Please be patient. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.goneuron.xyz/details/issues-and-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.